Begin Here.

Curbside Pick-Up & Building Access

Curbside:

Monday-Friday: Morning, afternoon & after-work appointments

Saturday: 9 am to Noon appointments

 
  1. Downtown Library (alley along south side)

  2. Southwest Library circle drive

  3. Mobile Library (drive-up, staff will run to car. No on-board access during this phase.)

  • Please note: Pick up by Appointment only.

  • Call us when you receive your notice.

Please be patient and courteous with our staff. We have staff scheduled to work our Curbside doors at specific times, which is why we need appointments.

Step One: Choose Your Items
Available items include books, audiobooks, magazines, DVDs, music CDs

Hold Method 1:

  • Place an online hold in our catalog

  • Call us once your receive a notice that the items are in

  • PLEASE wait until your appointment before picking up. 

Hold Method 2:

  • Call 309-732-7341, or email RiLibRef@rigov.org, or Live Chat via Ask a Librarian

  • Reference staff available 10:00 am to 6:00 pm, Monday, Friday, and from 9:00 am to 12:00 pm on Saturdays.

  • Need some help? Fill out our From the Stacks Personal Shopper Form, and library staff will pick up to five items for you. Please allow sufficient time for us to research, pull, and notify you about your hold

Step Two: Book Your Pick-up Appointment

  • Call 309-732-7323 to book Downtown pick-up, or 309-732-7338 for Southwest.

  • We will check your items out to you when we make the appointment, and take a description of your car

  • If you are walking or biking, just let us know.

Step Three: Pick-up!

  • Pull into one of the numbered spots at our Downtown or Southwest locations.

  • Stay in your car, and call the number on the sign. We will need your name and space number

  • Open your trunk. If you need to exit your vehicle to open your trunk or side door, please do so before RIPL staff arrive.

  • Show us your library card through your vehicle window.

  • Staff will place bagged items in your trunk/vehicle and close the lid/door.

  • Drive away when staff step away from your vehicle. You’re done!

Returns: Please return all items to the book drop, or in designated bins at locations.

STAFF CANNOT ACCEPT RETURNS AT CURBSIDE. Returned items are quarantined. This means that items will stay on your account during the isolation period. All returns are backdated to allow for the isolation period.

Due to COVID-19 contact concerns:

  • Donations of any kind will not be accepted at either curbside or in book drops

  • Staff cannot take payments for fines/library fee charges at curbside

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Building Access:
How we'll operate to maintain safety

Limited Hours: Downtown and Southwest Library locations

  • Buildings open: Monday through Friday: 10am-6pmPhase 3 reoopening chart list of allowable building access
  • No public building access on Saturdays - Curbside Pick-up only.
  • Mobile Library2Go: No onboard entry.  Curbside pickup, returns, book bundles, & WiFi available via drive-up. Route schedule posted under Download It

Safety Protocols Include:
Entry requirements:

  • Masks and social distancing required. Face coverings must remain on while inside building. Plastic face shields are acceptable. (For best results, consider wearing a mask underneath the shield.)
  • Services available on a grab-and-go basis. Please conduct library business promptly. 
  • Seating, study areas and Community Rooms are not available.
  • Hand wipes available at each door.
 
Please do not come to the library if you have had a recent exposure or are ill.
 
Material Handling:
  • All returned items quarantined for 7 days.Items may stay on your account for up to 8 days. (See this link for a report on the REALM laboratory study.)
  • We will backdate check-in to account for this isolation period.
  • Fines will accrue if the item was returned late. Return on time to avoid late fees.
  • Some materials unavailable.
  • Please place all returns in bins, and any browsed items on re-shelf carts so they may be isolated.
Other Services:
  • Adult computers available by appointment only.  Children's computers unavailable.
  • Library programs continue on an online and take-home basis only.
  • Printing and photocopies available.
  • WiFi may be used outside our building
  • Reference will help with requests for specific newspaper articles and local history copies.Onsite newspaper reading unavailable.
 
If you have concerns about entering public places, particularly if your own health is compromised, you may wish to consider our Curbside Pick-up service. Homebound Resources also available for persons with a disabiity.
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Additional COVID 19 information:


All library programming will be provided virtually. Watch our Facebook page and YouTube Channel for virtual programming, including Online Storytimes at 10:30 am on Tuesdays and Thursdays.  picture of handwashing

Library materials may now be returned via our book drops.

  • Due Dates were extended until June 26, 2020. Late fees did not apply during the extended due date. However, please note that late fees will start accruing after that date.

    Please renew or return on time.

  • Expiring cards were extended through July 1, 2020. You may renew now by email or in person.

System-wide delivery is now functioning.

Residents without cards may also apply for an eCard so that they use digital services. To apply for an RIPL eCard, you must live in the Rock Island Public Library service area. We have temporarily extended the age limit to 14 years of age or older. The online application is available on the library website under Get a Card.

Stop the Rumor Mill! Do your part to the stop the spread of disinformation by doing three easy things:

  1. Don’t believe the rumors.

  2. Don’t pass them along.

  3. Go to trusted sources of information to get the facts about the federal (COVID-19) response.

Please check the FEMA site at this link for the most accurate facts known at this time, and to avoid falling victim to scams and disinformation.

Where else to get facts and help regarding COVID-19

When to stay home

At any sign of sickness, such as cough, shortness of breath, or other flu-like symptoms.

  • According to the CDC, the virus is thought to spread mainly from person to person, between people who are in close contact with one another (within about six feet) or through respiratory droplets produced when an infected person coughs or sneezes. These droplets can land in the mouths or noses of people who are nearby, or possibly be inhaled into the lungs.

  • We encourage any concerned residents, especially those in high-risk populations, to stay home if they are feeling ill or are simply concerned about potential exposure.

What to do when in public spaces

  • Avoid contact with people who are sick

  • Wear a mask or maintain six-foot distances between you and others
  • Wash your hands often with soap and water for at least 20 seconds
  • Avoid touching your face, especially eyes, nose, and mouth

  • Cough and sneeze into the crook of your elbow or into a tissue, then throw that tissue into the trash and wash your hands for at least 20 seconds

  • Clean and disinfect frequently touched objects and surfaces

Other ways to use your library:

Thank you for your patience as we work through this developing situation.

Special  Note: We are OPEN Election Day, Tuesday, November 3
 

Downtown

401 19th Street, Rock Island
(309) 732-7323
Curbside Pick-up available
By appointment only, Monday-Saturday

Dial-A-Story: 309-732-7002

Limited building hours: Masks required
Computer use by appointment only
Return items in bins provided


Monday-Friday: 10am to 6pm
Saturday, No building access


 
 
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Southwest

9010 Ridgewood Road, Rock Island
(309) 732-7338
Curbside Pick-up available
By appointment only, Monday-Saturday

Dial-A-Story: 309-732-7002

Limited building hours: Masks required
Computer use by appointment only
Return items in bins provided


Monday-Friday: 10am to 6pm
Saturday, No building access,